Top Six Clickable Tips For Writing Chatbot Dialogues and Messages

Your bot should never have more than three messages in a row without asking a question or providing options for a person to respond with.

Messenger bots should be conversational, so make sure you only provide a couple of sentences per message.

Remember it’s a conversation, not an email.

Chatbots are meant to be much less formal than other methods of communication.

Adding emojis can make the experience more fun and friendlier while reducing the need for so many words.

Avoid using large blocks of text or swamping users with multiple messages immediately after one another by introducing text breaks into your conversation.

We recommend two-three seconds between messages, much like a normal conversation.

Make conversation feel more authentic with the inclusion of images and GIFs.

It’s okay to add humour to your bot, too, but do so with caution as people find different things funny.

Make sure people have the option to unsubscribe if they want to. Although you want to build up your bot following, there is no point in having subscribers that aren’t interested in your brand or what you do.

You also don’t want people to start resenting your brand for receiving unwanted messages they are unsure how to get rid of.

The easiest way to allow people to unsubscribe is to add it into a “Bot settings” option in the menu.

Make use of the answers and information people give to your bot by tagging them and creating subgroups.

This enables you to send broadcasts to certain caveats of people that have opted-in and for you to retarget people that have shown an interest in a certain topic.

This is another way of increasing customer lifetime value and keeping people in your sphere of influence by serving them content they want to see, thus heightening the chances of conversions.